To assist in the longevity of your flowers please ensure you follow a few simple steps:
Our flowers are of the highest quality and sourced from the best local and overseas growers. However, being a product of nature on the odd occasion they do not meet expectations.
If for any reason you are not completely satisfied with your purchase please call us on +61 424915688 within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
48 hours notice is required for all cancellations where a full refund will be processed on to the credit card used for the transaction.
We have no set courier service, we use multiple companies and use our own staff drivers on occasion.
On the checkout page, if you have opted for the driver to ‘leave in a safe place’ should the recipient not be home, Blossom Fleur cannot be held responsible for the flowers once they have been left at the delivery address.
In the event of redelivery (“Redeliver” was selected on the checkout page) eWay customers will have their credit cards automatically charged with a redelivery fee equal to the original cost and PayPal customers will be contacted to complete the additional transaction via credit card.
A redelivery fee equal to the original cost will also apply following an unsuccessful delivery attempt (eg. We have been provided with an incorrect delivery address).
If it is necessary for a security person, concierge, hospital ward, receptionist or mail room attendant to accept the flowers on behalf of the recipient Blossom Fleur cannot be held responsible for the flowers from this point on.
Blossom Fleur will endeavor to match the product selected from our online store. However, if the product is unavailable an alternative flower will be substituted. Please remember, flowers are products of nature therefore their colour may differ from that pictured and their availability may be affected by circumstances beyond our control.
If you require a particular flower and/or colour please feel free to contact the store on +61 424915688 to place your order.